FirstService Residential Recognizes Exceptional Service and Living Its Values

Honorees Joined Executive Team for Celebration in South Florida
 
To kick off 2020, FirstService Residential brought 12 of its exemplary associates and their guests to sunny South Florida for a weekend at Margaritaville Resort and Hotel in Hollywood. The company honors its associates in two distinct categories: those nominated by residents for exceptional service and those nominated by fellow associates for living the company’s values.

The leadership team strives to promote programs to help associates achieve their professional goals and highlight their personal achievements. “Our People are the reason we remain the industry-leader in residential property management,” says Chuck Fallon, CEO of FirstService Residential.

Members of the executive committee with honorees

Company-wide Recognition
Values@Work is a company-wide peer-to-peer recognition program. These incredible honorees were nominated by fellow associates and their stories were selected by a committee to be their regions’ 2019 Values@Work recipient. Scroll to the end for a gallery of images from that evening! 
 
2019 Vales@Work Honorees
Name Title Location Region Value
Donna Sullivan Community Manager Forest Hill, MD East Improve It
Daniela Moran General Manager Brooklyn, NY New York Aim High
Teuila To'o Tier 3 Customer Care Las Vegas, NV Care Center Be Genuinely Helpful
Kathleen Helmstetter Human Resources Manager Chicago, IL North Do What's Right 
Sam Pedroza Facilities Manager Las Vegas, NV West Own It
Julia Cardenas HRIS Analyst Dania Beach, FL Dania Improve It 
Nick Karistinos Community Manager Tampa, FL South Build Great Relationships
Amanda Rodriguez IT Support Manager Dallas, TX Texas Be Genuinely Helpful 

FirstSalute - In 2019, every Tuesday FirstCall story came directly from a customer who took the time to recognize an associate for living our values and delivering exceptional service every day.  From the associates recognized, 4 worthy individuals and their guests were randomly selected to join the executive team and the Values@Work honorees at the recognition event in South Florida.
 
2019 FirstSalute Honorees
Name Title Location
Robert Walsh Front Desk Supervisor Las Vegas, NV
Tara Taylor Community Manager Murrells Inlet, SC 
Cheryl Buriak Community Manager Clementon, NJ 
Dalton Malcolm Property Manager Kansas City, MO 

“We are so fortunate to have so many worthy individuals in our organization and are grateful for those who share such accolades with us so we can celebrate their service hearts” Fallon said. Check out the full list of weekly honorees.

Social Purpose/Activities
Our People continue to participate in initiatives that are meaningful to their personal lives or support their personal goals. In 2019, FirstService Residential highlighted associate community involvement including collecting for toy, food, and school supply drives, supporting cancer research and youth development causes, beach clean-ups, Habitat for Humanity volunteerism and so much more on the company’s internal Our Social Purpose website.

Executive Team commits to Relief Fund Contribution

Social Purpose/Relief Fund
FirstService Residential associates also go above and beyond to support their fellow associates. Relief Fund payroll donations have more than tripled since this time last year. This is especially important as grant applications for emergency funding have increased with the expanded awareness of the fund. Associates who have benefited from this fund received grants to help with such hardships as funeral expenses and fire or flood damage to their homes. It says a lot about how associates live the company values that 26 associates have applied for and received support from the Relief Fund in 2019.