Our Caring Goes Far Beyond the Boundaries of Your Community

FirstService Residential team members live, work and play in the same communities you do. We take pride in serving each of our communities, and as local residents, we believe it is our responsibility to lend a hand – or more – when our friends and neighbors need assistance. From opening a door with a friendly smile to offering labor resources, funding and compassion in times of disaster, we believe that the opportunity to be genuinely helpful is what defines us.  

Both as a company and individually, we support worthy causes and non-profit organizations in our local communities. In addition, many of our teams provide assistance to community residents experiencing hardship, ranging from covering monthly assessment payments to sending weekly care packages to military members deployed overseas.  

As a corporation, FirstService Residential also provides much-needed assistance to our residents in times of emergency.  As part of this commitment, we established a $10 million emergency fund to cover damages in any of our managed communities caused by catastrophic events, such as hurricanes, earthquakes, or major snow, flooding or wind. 

This funding was used to quickly begin rebuilding and repair efforts in the aftermath of Superstorm Sandy, which brought hurricane-strength winds and a devastating storm surge that destroyed homes and properties along the east coast of the United States – including over 200 of our managed communities in New York and New Jersey.  Thanks to the immediate funding we provided, repairs could begin before insurance claims were finalized, enabling hundreds of residents and family members to get back to their daily lives.    

In addition, we established a $5 million emergency fund for immediate repairs in our managed condominium communities in Calgary and Canmore, where devastating flooding in June 2013 caused unprecedented destruction and hardship for thousands of residents and families in southern Alberta.  The largest flood in the provinces’ history caused severe damage to individual units, main buildings, common areas, electrical and fire systems and more.  FirstService Residential’s emergency fund made available short-term loans of up to $200,000 to begin restoration and capital repair work before insurance claims could be realized.  In addition, FirstService Residential teams worked closely with first responders, contractors, insurance adjustors and affected Board members and residents to help people return to their homes as safely and quickly as possible.