Service Excellence Means Staying Connected to the Community

Our community association managers are all about delivering exceptional service and making a difference every day. To do that, they need the most advanced property management tools at their fingertips: they need FirstService Residential Connect™.

Being able to instantly communicate with residents and board
members is critical to effective community association management.

Our managers have the same 24/7 access to Connect as residents and board members, allowing them to be reachable and to communicate with the entire community in an emergency. Connect provides the management team with a safe and secure solution for sending email blasts, tracking expenses, scheduling maintenance, reporting violations and more.

Powerful Community Management Tools

Communication

Communicate easily and securely with residents, board members, vendors, the management team and onsite staff.

Reservation, Amenity and Service Management

Streamline management of concierge services and front desk activities and monitor amenity reservations to ensure resident satisfaction.

Community Calendar

Showcase special events, meetings and celebrations.

Violations

View the status of reported resident violations.

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Invoices & Payments

Verify vendor and supplier invoices and enable authorized users to sign checks electronically.

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Work Orders

Initiate work orders for maintenance and repairs and track their status.

Mass Communications

Send alerts, urgent emergency messages or notifications to some or all board members and residents via automated phone calls or email blasts.

 

How Intelligent Data Makes
Management Easier

Connect goes beyond helping managers with day-to-day management tasks. It also provides proprietary intelligence and analytic data to help managers deliver exceptional service. They can access community information, review resident accounts and track vendors’ work status and payments. They have access to performance data, benchmarking tools and other resources to identify ways to streamline operations, reduce costs and deliver even better service.

FirstService Residential is North America’s leading and most respected name in community association management. Our continuing investment in our associates, including providing them with the best tools available, is just one of the many ways we deliver exceptional service and make a difference, every day.