We support the professional and career development of our team members through FirstClass, the industry’s most advanced internal training program. Team members attend online courses and instructor-led webinars that help them expand their skills and knowledge, improve their service delivery and achieve their personal career goals. Courses are available in a variety of subject areas, including:

  • Leadership Training

  • Customer Service Skills

  • Communication Techniques

  • Logical Problem Solving

  • Office Productivity

  • Effective Time Management

  • Understanding Financial Statements

  • Group Decision Making

Current Students

Your gateway to learning resources for skills improvement, professional development, performance support, and more. Log in to start exploring the learning and performance support resources available to you.

New Students

New to FirstClass? Talk with your FirstClass Administrator and we will set you up.


When you log in you'll have access to the Quick Reference Guide and the FAQ section.