Talking the Talk: Communication Between Strata Corporations and Property Management Companies

Posted on Sunday June 29, 2014

The relationship between a Strata Corporation and its property management company is similar to most relationships in your life: its success hinges on effective communication.
And, just like those other relationships, communication can sometimes present challenges. A professional Strata management company will work with you using a variety of tools and communication channels. This will ensure clear communication in every interaction, which makes for a more productive relationship all around. Here are some ways your property management company should be connecting with you.

1. Availability - Ever notice how a boiler always seems to burst outside of business hours? Or how a pipe leak always seems to occur at 3:00a.m. on a Saturday? Challenges and maintenance issues never take a holiday, and that means your property management company always needs to be on call, too. Your company should provide you with a 24/7 hotline that you can call to reach a live Strata Manager in case of emergencies.

2. Alert Services - When emergencies like power outages or weather events arise, it’s smart to have a tool that enables your property management team to communicate with your Strata’s Residents. The best property management company will help you prepare for this eventuality. This is forward thinking that’s available now, specifically through ResidentAlert by FirstService Residential’s FSRConnect tool. ResidentAlert enables real-time and immediate emergency updates that arrive in residents’ email inboxes or by an audio message to their phones.

3. Customer Satisfaction Surveys. Effective communication is a two-way street, right? Beyond providing your Strata Corporation with documents and reports, a great property management company will ask you for your feedback and respond to that feedback as well. This will help the company align their processes and practices with your expectations.

4. Technology - Forward-thinking property management firms will provide you with technology platforms that provide you and your neighbors with exclusive communication portals via laptop, tablet or smartphone devices. These portals can act as databases for meeting minutes, account information, financial statements, amenity booking, community calendars, newsletters and more. One great example is FSRConnect, proprietary software developed by FirstService Residential, which provides valuable communication capabilities for both Council Members and Residents. That means a single tool that can enable everything from Council Member access to reports, budgets, payments, minutes, and maintenance requests to capabilities for Residents such as booking amenities, tracking packages, managing their account and more. Learn more about FSRConnect by visiting today.

5. Contract Summaries - Reading a contract is no Council Member’s idea of a good time. Yet understanding them is essential to a healthy relationship with your property management company and the vendors that serve your community. That’s why the best property management companies will provide you with a contract summary sheet – a condensed version of your vendor contracts that breaks down all of the essential contract information. This can take shape as an easy-to-read table, complete with costs, frequencies of services and dates for expirations and renewals.

Communication is critical to receiving the best possible service from your Strata management company. That’s why it’s important to seek out a company that offers you multiple ways to stay in contact with one another. Contact FirstService Residential, North America’s leading property management company, to find out how they keep in touch with their customers.

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