People throughout the province have counted on FirstService Residential to deliver expert Alberta property management for more than 40 years. We strive to make a positive impact in your community with a wide range of services designed to enhance your lifestyle and increase your property values. Whether you live in a Calgary high-rise, an Edmonton townhome or a condo in Fort McMurray or the Bow Valley, our dedicated team members are here to help your community in any way we can.
We know that every community is different, so we tailor our services to your specific needs. We work with your board to create a detailed action plan that focuses on what is most important to the residents of your neighbourhood. We conduct routine property inspections and quickly take care of any problems that we see, so your community always looks warm and inviting. We’ll keep everything in your clubhouse, fitness room and swimming pool in great working order so everyone can enjoy your community amenities. We improve communication among residents, board members and our management team through community websites and newsletters, timely email responses, access to our Customer Care Centre and after-hours emergency response. At FirstService Residential, we work hard to make your community a place you can be proud to call home, so that you can spend your time focusing on the things that matter most to you and your family.
FirstService Residential brings award-winning customer service to every part of Alberta, from Canmore to Calgary, up the QE2 Highway to Edmonton and north to Fort McMurray. No matter what type of community you call home, we aim high to earn your trust by keeping your best interests in mind with every decision we make. You can find our experienced management teams in the following areas:
When you’re choosing where to live, we know it’s about more than just four walls and a roof over your head. The area surrounding your home plays a major role in that decision and it’s our job to make sure you get everything you expect from your community.
We deliver exceptional service throughout the province to condominium communities of all shapes and sizes, including:
Our Alberta condominium management teams take the time to learn all about your community and its specific needs. We work together with your board members to choose services that fit your goals and implement them in ways that make the most sense for your community. That’s how we build great relationships every day with your board and your residents.
We understand the unique needs of your townhome community. Our team members have years of townhome experience, managing communities just like yours. We’ll provide monthly financial reports and will be present at board meetings to provide a constant, open line of communication among management, your board and your residents. We also put out community newsletters and surveys to make sure every homeowner stays informed and has a voice in how their community is run.
Your mid-rise condo building should have great curb appeal. So we regularly inspect the property and fix problems quickly to make sure common areas are always looking their best. Our management teams will manage your community vendors and suppliers, handle insurance claims and optimize your operating budget. We’ll also oversee preventative maintenance of your mid-rise’s fitness equipment and other amenities, so everyone has the chance to enjoy them.
High-rise living in Calgary and Edmonton has never been easier! Our management teams have spent years making sure high-rises run smoothly and easily for their board members and residents. We offer expert financial management services, manage your front desk and enforce your buildings rules and bylaws. We’re also able to negotiate the best prices for important third-party services like waste removal, banking and insurance. We manage your high-rise so you can enjoy living in it.
Your community association or homeowners association (HOA) can put its trust in our decades of experience managing these types of communities. We bring value to your community every day by taking the time to listen and understand the needs of each neighbourhood we represent. We then put our proven programs in place to manage everything from budget preparation and financial planning to landscaping and common area maintenance.
Managing rental properties can be challenging even for experienced investors. Mistakes can result in unexpected costs. As Alberta’s property management leader, FirstService Residential Leasing and Management will provide you with the comprehensive rental management services you need to maximize your investment and achieve your goals. With our proven rental management experience and extensive knowledge of the rental marketplace, we tailor our professional marketing and management services to your property. We will help you maximize occupancy, streamline operations, control expenses and enhance the return on your investment.
As Alberta’s leader in property and condominium management, we offer you services that are genuinely helpful to you and your community. Everything we do is designed to help you and your neighbours live in a well-maintained, safe environment, while staying informed about how your community is run. We attend your board meetings, so we can directly address questions and concerns from board members and residents. We oversee property inspections and enforce community standards so that everyone can enjoy the benefits of great curb appeal. Our management teams also provide written management reports, plan emergency procedures and work with your vendors and subcontractors. If you need it done, we’ll handle it for you. That’s how we cover all the details, so your board members can spend more time focusing on the big picture.
FirstService Residential offers Alberta communities several additional services, including:
Your rental property should bring you a return on your investment without keeping you up at night. FirstService Residential will help market your property and find you the most qualified tenants. We also manage monthly rent collection and maintenance so you don’t have to.
Your condominium corporation needs to be sure it’s always getting the most out of its operating and reserve funds. We use our long-standing relationships with major financial institutions to get the best interest rates and increase your earning potential. Our managed-properties save money because they are not charged bank fees on any accounts.
Our FSRConnectTM software gives your community the tool it needs to keep open lines of communication between board members, residents and property managers. This central information hub lets everyone check out community calendars, and access a community-specific database with answers to commonly asked questions. Board members, or the community manager, can also send out community-wide alerts about potential threats or weather warnings.
Every community should be fiscally sound to ensure its residents are well taken care of. That’s where we come in. Our finance and accounting experts will handle all of your financial reports, budget planning and corporate reporting. We double-check every transaction to make sure your board is always on budget. We also purchase a fidelity bond for your board that covers all of the funds we oversee.
We want to be sure we’re always there to assist every resident or board member who needs us. Our Customer Care Centre is a great resource that provides information directly to our customers . There will always be a friendly Customer Care associate on the other end of the line, ready to help. Our goal is to satisfy every caller on the first chance we get, and the majority of our users rate us very highly in that department.
Every community board could use the help of a solid administrative support team! Our staff is here to help coordinate your annual general meeting and other regular board meetings. We’ll also manage meeting minutes, organize all of your corporation documents and provide after-hours emergency response 365 days a year. Having administrative help can take a huge load off your shoulders!
In addition to helping negotiate the best insurance coverage and rates for your community, our support team is able to file insurance claims and arrange for required replacement cost appraisal. We also keep your board advised about the insurance requirements of your bylaws and the Condominium Property Act of Alberta.
We never stop trying to improve, which is why we constantly provide training to our property managers and support staff. Our educational programs give team members access to a variety of online courses and instructor-led webinars. We offer classes in leadership training, customer service skills, communication techniques, time management, logical problem solving and more. A commitment to ongoing education helps every FirstService Residential staff member stay fully prepared to give you the best service we can offer.
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