Experienced Property Management Leadership with a Commitment to Service Excellence

As FirstService Residential's President, Alberta, Mark Nixdorf is responsible for overseeing operations in Alberta.

Prior to joining FirstService Residential, Nixdorf held numerous senior operating roles at companies including Broadstreet Properties, Herbal Magic, Winners Merchants and Walmart.

Born and raised in Edmonton, Nixdorf has lived in Calgary since 2005 with his wife Christina and their two children. He enjoys playing tennis and watching his son's hockey team compete in the Alberta AAA Bantam hockey league.

David Porter brings 35 years of operations and management experience to FirstService Residential as the Director of Property Maintenance for Alberta. Responsible for property maintenance operations in Calgary, Edmonton and Fort McMurray he recently implemented a centralized work request system to streamline and improve processes.
 
Porter strives to make every day and every hour as productive and meaningful as possible for his team. He does this by empowering them and providing the tools they need to be successful, while removing the roadblocks that hold them back. He is proud of the many who have discovered their own successes with his mentorship.
 
An active volunteer and event organizer for cystic fibrosis and muscular dystrophy, Porter has also dedicated many years to hockey. He has coached from the youngest ages through to Midget AAA and currently plays on a Men’s Recreational Division 2 team with his son and friends. He holds an MBA Certificate from the University of British Columbia.

As the Director of Human Resources for FirstService Residential in Alberta, Carolyn Todd is passionate about making a difference every day. She works closely with the leadership team and associates to provide overall strategy, support and guidance. Included in her responsibilities is recruiting, new employee training, performance management, benefits administration, process improvements and employee relations for more than 200 employees.

With more than 15 years experience as a human resources professional, Todd has worked in several industries including retail, oil and gas, and hospitality.  She received her CPM certification from Saint Mary’s University in Nova Scotia, and her HR Management certification from Mount Royal University in Alberta.

As Regional Manager in Calgary, Lauren Larre Is responsible for a group of professional community managers, overseeing their day-to-day operations. A leader in the customer and client service field for 15 years, she has a proven record of building high performing teams that embrace customer service excellence.
 
Larre believes that it is important to constantly look for ways to improve our service to our customers. She asks herself daily, “how can I wow my clients today?” By focusing on this question, following through and owning each challenge she faces, she is able to foster and build great business relationships.
 
Before Larre joined FirstService Residential, she was a regional manager for four provinces with Herbal Magic and also an area manager with Broadstreet Properties. She holds a Bachelor’s degree in Sociology from the University of Saskatchewan.

Mike Labinjo joined FirstService Residential in March 2014 as a Community Manager and was promoted to Regional Manager in January of 2017.  As a Regional Manager Mike is responsible for the development and guidance of our Community Managers. He also is tasked with overseeing the day-to day operations of the company.

Keeping in line with the FirstService Values, “Build Great Relationships”, Labinjo strives to develop Great Relationships with his colleagues as well as with clients. "To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others."– Tony Robbins

Originally from Toronto, he holds a Bachelor of Arts Degree in Economics with a Concentration in Finance from Michigan State University in East Lansing, Michigan. His previous experience as a Community Manager and as a Professional Football Player in both the NFL and CFL, has allowed him to transition his skills to help oversee the operations of over 400 individual properties.
 

Kelly Christopher is a sales professional who is dedicated to achieving results. She oversees the Sales and Leasing Division, a comprehensive service where clients can lease their investment property, find a rental property, or buy and sell real estate.
 
A licensed Real Estate Broker, Christopher has more than 20 years of successful real estate and telecommunications experience. She is a long-time Calgary resident and past board member and volunteer for Theatre Calgary.

Find Christopher on LinkedIn by clicking here.

Sophia Yuan, Manager of Client Accounting Services, has successfully administered several accounting portfolios since joining FirstService Residential in 2007. In her current role, Yuan establishes and maintains adequate internal controls and operating procedures, oversees daily operations in the Client Accounting Department and meets with condominium boards to discuss financial and reporting matters.

Embracing the FirstService Residential Value “Aim High,” Yuan encourages her team to be the best at what they do. She references this quote from Vince Lombardi: “Perfection is not attainable, but if we chase perfection, we can catch excellence!”

Yuan is a past recipient of the company’s Lori Rodriguez Memorial Award, chosen by her colleagues for her compassion, kindness, sense of humor and dedication. She has a Bachelor of Business Administration from Acadia University, is a Certified Management Accountant (CMA) and a Chartered Professional Accountant (CPA).