Leadership

Glenne has over a decade of property management and real estate experience having held senior management positions with large Canadian real estate firms in both the private and non-profit housing sectors.

Prior to his arrival at FirstService, Glenne held a dual role as General Manager and Owner of a boutique and reputable property management firm in Vancouver that provided management and real estate services to clients with social purpose objectives. Glenne was responsible for all facets of the organization and led the company to significant growth through a comprehensive reorganization of the company. Glenne is a CPM candidate, with a background in marketing and finance.

As the Director of Support Services for FirstService Residential in Alberta, Carolyn Todd is passionate about making a difference every day. She works closely with the leadership team and associates to provide overall strategy, support and guidance for our Office, Administration, Shared Services and Client Accounting departments.

With more than 15 years experience as a human resources professional, Todd has worked in several industries including retail, oil and gas, and hospitality. She received her CPM certification from Saint Mary’s University in Nova Scotia, and her HR Management certification from Mount Royal University in Alberta.

David Porter brings 35 years of operations and management experience to FirstService Residential as the Director of Property Maintenance for Alberta. Responsible for property maintenance operations in Calgary, Edmonton and Fort McMurray he recently implemented a centralized work request system to streamline and improve processes.
 
Porter strives to make every day and every hour as productive and meaningful as possible for his team. He does this by empowering them and providing the tools they need to be successful, while removing the roadblocks that hold them back. He is proud of the many who have discovered their own successes with his mentorship.
 
An active volunteer and event organizer for cystic fibrosis and muscular dystrophy, Porter has also dedicated many years to hockey. He has coached from the youngest ages through to Midget AAA and currently plays on a Men’s Recreational Division 2 team with his son and friends. He holds an MBA Certificate from the University of British Columbia.

Grant Flagler joined FirstService Residential in the summer of 2015 and is responsible for the sustainable growth of our current market share throughout Alberta. He works closely with developers and condominium board of directors to understand the vision for their property and design a solution that is relevant to their needs and expectations. Since he started with FirstService Residential, Grant has been instrumental in working with the New Properties team to refine how FirstService Residential on-boards new clients throughout Alberta.
Prior to becoming a part of the FirstService Residential team, Grant worked in Finance and Human Resources with the Government of Canada. Out of the office, Grant is an avid backcountry skier and triathlete, having competed in numerous sprint and standard distances throughout Alberta and British Columbia.

As Regional Director in Calgary, Lauren Larre Is responsible for a group of professional community managers, overseeing their day-to-day operations. A leader in the customer and client service field for 15 years, she has a proven record of building high performing teams that embrace customer service excellence.
 
Larre believes that it is important to constantly look for ways to improve our service to our customers. She asks herself daily, “how can I wow my clients today?” By focusing on this question, following through and owning each challenge she faces, she is able to foster and build great business relationships.
 
Before Larre joined FirstService Residential, she was a regional director for four provinces with Herbal Magic and also an area manager with Broadstreet Properties. She holds a Bachelor’s degree in Sociology from the University of Saskatchewan.

Sophia Yuan, Manager of Client Accounting Services, has successfully administered several accounting portfolios since joining FirstService Residential in 2007. In her current role, Yuan establishes and maintains adequate internal controls and operating procedures, oversees daily operations in the Client Accounting Department and meets with condominium boards to discuss financial and reporting matters.

Embracing the FirstService Residential Value “Aim High,” Yuan encourages her team to be the best at what they do. She references this quote from Vince Lombardi: “Perfection is not attainable, but if we chase perfection, we can catch excellence!”

Yuan is a past recipient of the company’s Lori Rodriguez Memorial Award, chosen by her colleagues for her compassion, kindness, sense of humor and dedication. She has a Bachelor of Business Administration from Acadia University, is a Certified Management Accountant (CMA) and a Chartered Professional Accountant (CPA).

As the Manager of Human Resources for FirstService Residential Alberta, Andrea Alexander is a strong advocate of the company’s values. She works closely with the leadership team and associates to provide support and guidance that align with business strategies and HR compliance needs. Her responsibilities include: recruiting, new employee orientation, performance management, payroll, benefits administration, and employee relations for more than 200 passionate individuals.

With over ten years of previous HR managerial experience in retail and sales-driven environments, Andrea has a depth of knowledge in leading highly efficient teams in both front and back office environments. Andrea holds a Bachelor’s Degree in Human Resources Management from Fleming College in Peterborough, Ontario.