High-Rise Management

Full-service high-rise property management services

FirstService Residential has managed more luxury high-rise communities throughout North America than any other property management company. Our unique and professional approach to high-rise management is based on best practices developed over the decades, studying emerging trends, listening to the needs of residents and providing responsive and personalized service at every turn.

If your high-rise community is self-managed, consider that the manager you’ve hired can now have the skills, training and knowledge to effectively and expertly handle both the everyday and emergency issues and details that may arise.

This is why so many formerly self managed buildings have turned to FirstService Residential. Our cost-effective high-rise property management, along with education, professionalism and experience, are unparalleled in the industry. From hospitality-trained customer service team members to field quality control personnel, to our utilization of the latest technologies and on-site and/or virtual concierge services, we offer professional, cost-effective high-rise property management, partnership and advice. For example, thanks to resources like our size, experience and training, we know how much you should be paying for necessary expenses like waste management, insurance and cable, and we even have the buying power to negotiate the best possible rates for you.

In addition, we also provide a responsible point of contact and accountability for management related issues, including staffing, accounting and financial oversight, preventive maintenance, inventory control, purchasing programs, access to our proprietary community management software and so much more.

Our high rise property management services include:

• Developer consulting, from concept through transition and beyond
• Creation of opening procedures & amenity packages
• Preferred vendor pricing
• CommunityConnect™ and ConnectPLUS™ property management software products
• Preventive maintenance programs to prolong life of valuable building assets
• Sound financial management, with checks and balances oversight
• Management of outside vendors, including spa personnel, valet parking staff,
  security professionals, etc.
• In-depth knowledge of complex condominium law
• Procedures for emergencies and natural disasters
• Continuous training and development of staff to ensure high quality service
• Ensuring contractual obligations from contractors
• Enforce compliance with respect to city, county and state building codes
• Inventory control programs

Services for Developers

Before developers even break ground, we are the “go to” team to help them navigate the myriad of details that will determine a successful outcome of their project. For example, crucial details like location of the front desk, elevators and management office can impact the day-to-day comfort and convenience of your residents. One bad decision can have a lasting, negative impact on your sales and operations, with a cost to you in the seven figures. That’s why developers, architects and planners seek our services to help ensure optimum efficiencies.