FirstService Residential Realty

POSITION RESPONSIBILITIES:

Property Management (50%)

• Manage a portfolio of properties and assets to include REO, scattered rental, single and multifamily properties, land and other assets
• Responsible for assessing condition of properties and recommending minor repairs
• Responsible for maintaining occupancy levels, ensuring positive tenant relations and complying with all reporting requirements
• Responsible for coordinating marketing and leasing of properties
• Responds to tenant needs promptly
• Conduct property inspections

Business Leadership (25%)

• Responsible for assisting with business growth
• Administers paperwork accurately and on time
• Responds to all problems and concerns and ensures compliance with rules and regulations

Additional Responsibilities (25%)

• Follows safety procedures and maintains a safe work environment
• Provides a five-star customer service at all times by attending to all calls and messages immediately

OPERATING SKILLS, KNOWLEDGE & ABILITIES:

Skills & Abilities

• Action and results-oriented, enthusiastic
• Resourceful, creative, decisive
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong customer service, communication and interpersonal skills required
• Excellent organizational skills
• Ability to work independently & as a member of various teams and committees with sound judgment
• Positive, can-do attitude with a commitment to excellence
• Pioneering spirit/drive

Knowledge

• Computer proficiency to include Microsoft Office Applications
• Working knowledge of property management software programs
• Knowledge of Yardi software preferred

Experience/Education/Training

• Bachelor’s degree (B.A./B.S.) in Business or related field from a 4-year college or university, or equivalent combination of education and experience required
• Real Estate license required
• Property management experience, specializing in residential property management required

Special Requirements:

Physical demands include ability to lift up to 50 lbs; Standing, sitting, walking and occasional climbing.  The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Ability to detect auditory and/or visual emergency alarms.  Ability to work extended/flexible hours and weekends occasionally. Driving required.  Ability to respond to emergencies in a timely manner.  High travel requirement 50-80%.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

The candidate selected for this position must successfully pass a criminal background check and drug screen.

Please email your resume to careers@fsresidential.com. Please specify the position in the subject line.

Built in 2006 between 32nd and 33rd Streets near the Empire State Building, it’s 42 stories of elegant-looking steel and glass. With black-granite floors and a waterfall in the lobby, and such amenities as a private screening room, a gym, a playroom and a fireplace lounge, the luxury condominium has apartments selling for as much as $3.9 million.

And then glass panels started falling from balconies…”

—Read more online at www.habitatmag.com

POSITION RESPONSIBILITIES:

Marketing Functions (70%)

• Develop, direct and coordinate property marketing methodology and functions for all residential rental units inclusive of short and long term rentals of single family homes, resorts/condo hotels and multifamily properties
• Develop, direct and coordinate marketing and closing training for property managers
• Develop and oversee marketing functions to identify and secure new tenants
• Develop and coordinate approved marketing plans on employee intranet site for property managers to access and implement independently
• Research and develop strategies and plans which identify marketing opportunities and new project development
• Plan and coordinate public affairs and communications efforts, to include public relations and community outreach
• Supervise the preparation, issuance and delivery of marketing materials, exhibits and promotional programs
• Establish and oversee marketing plan strategy, annual marketing budget and adhere to same
• Maintain relations with center of influences in the media community that have been identified
• Represent FirstService Residential Realty with selected professional/civic organizations
• Coordinate and analyze the weekly occupancy reports to anticipate and combat downward occupancy trends
• Maintain strict confidentiality of FSRR and resident matters

Analytical Functions (25%)

• Analyze and evaluate the effectiveness of marketing programs, methods, costs and results
• Establish marketing department budget for review and approval
• Develop National Contracts and savings solutions
• Analyze and record demographic data for all markets
• Reviews and approves invoices for marketing expenses and adheres to budget guidelines
• Oversee the leasing and relocation services department
• Ensures standard operating procedures are maintained
• Improves processes related to above duties and responsibilities

Additional Responsibilities (5%)

• Provides five-star customer service by attending to all calls and returning messages immediately
• Follows safety procedures and maintains a safe work environment
• Assist in FirstService Residential Realty management marketing and promotion as needed

OPERATING SKILLS, KNOWLEDGE & ABILITIES:

Skills & Abilities

• Action and results-oriented, enthusiastic
• Resourceful, creative, decisive
• Excellent organizational skills
• Ability to work independently & as a member of various teams and committees with sound judgment
• Meticulous attention to detail and accuracy
• Superior written and verbal communication skills
• Ability to simultaneously manage several projects
• Ability to meet stringent deadlines
• Resourceful and takes initiative in utilizing the internet and other sources to gather and analyze marketing ideas

Knowledge

• Must have a proven background in Property Management including oversite responsibilities of the operations and marketing for properties; including, residential, commercial and hotel
• Contribute to design and distribution of marketing programs such as web, newsletter, direct mail, advertising, flyers, referral programs and signage
• Experience in the planning and execution of marketing strategies and campaigns
• Knowledge of structuring marketing goals and revenue expectations
• Computer proficiency to include Microsoft Office Applications
• Intranet site storage for all data

Experience/Education/Training

• Associate’s degree in marketing, and/or CPM or equivalent combination of education and experience required
• 3 years experience in an upper level marketing management position a plus
• Real Estate experience a plus

Special Requirements:

Physical demands include ability to lift up to 50 lbs; Standing, sitting, walking and occasional climbing.  The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Ability to detect auditory and/or visual emergency alarms.  Ability to work extended/flexible hours and weekends occasionally. Driving required.  Ability to respond to emergencies in a timely manner.  Moderate to high travel requirement 25-50%.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

The candidate selected for this position must successfully pass a criminal background check and drug screen.

Please email your resume to careers@fsresidential.com. Please specify the position in the subject line.

POSITION RESPONSIBILITIES:

Office Assistance (95%)

• Assist the Vice President and property managers to manage a portfolio of properties
• Work with Vice President to coordinate the implementation of strategies to manage existing tenants in commercial, residential settings as well as HOA’s
• Responsible for drafting correspondence to ensuring positive tenant relations and complying with objectives of clients
• Assist with creating, compiling, preparing, copying and distributing internal correspondence, memos, forms, agendas, presentations and reports in a timely matter
• Receive, coordinate resolution of and respond to incoming calls from customers/tenants, FSRR colleagues and calls from governmental entities
• Creates data-entry for new tenants
• Produces Resident Record in the Yardi system for new tenants
• Responds to all problems and concerns and ensures compliance with rules and regulations
• Responsible for assisting in the coordination of vendor services for the preparation of the sale of a leased property
• Prepare and maintain files

Additional Responsibilities (5%)

• Provides five-star customer service by attending to all calls and returning messages immediately
• Follows safety procedures and maintains a safe work environment

OPERATING SKILLS, KNOWLEDGE & ABILITIES:

Skills & Abilities

• Action and results-oriented, enthusiastic
• Resourceful, creative, decisive
• Strong customer service, communication and interpersonal skills required
• Excellent organizational skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Positive, can-do attitude with a commitment to excellence
• Ability to maintain flexibility in a changing work environment

Knowledge

• Computer proficiency to include Microsoft Office Applications
• Proficiency and working knowledge of YARDI software a plus
• Working knowledge of Sharepoint a plus

Experience/Education/Training

• Associate’s Degree (A.A./A.S.) in Business or related field, or equivalent combination of education and experience required
• Real Estate experience a plus

Special Requirements:

Physical demands include ability to lift up to 50 lbs; Standing, sitting, walking and occasional climbing.  The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Ability to detect auditory and/or visual emergency alarms.  Ability to work extended/flexible hours and weekends occasionally. Driving required.  Ability to respond to emergencies in a timely manner.  Low travel requirement up to 10%

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

The candidate selected for this position must successfully pass a criminal background check and drug screen.

Please email your resume to careers@fsresidential.com. Please specify the position in the subject line.

POSITION RESPONSIBILITIES:

Property Management (50%)

• Manage a portfolio of properties and assets to include REO, scattered rental, single and multifamily properties, land and other assets
• Responsible for assessing condition of properties and recommending minor repairs
• Responsible for maintaining occupancy levels, ensuring positive tenant relations and complying with all reporting requirements
• Responsible for coordinating marketing and leasing of properties
• Responds to tenant needs promptly
• Conduct property inspections

Business Leadership (25%)

• Responsible for assisting with business growth
• Administers paperwork accurately and on time
• Responds to all problems and concerns and ensures compliance with rules and regulations

Additional Responsibilities (25%)

• Follows safety procedures and maintains a safe work environment
• Provides a five-star customer service at all times by attending to all calls and messages immediately

OPERATING SKILLS, KNOWLEDGE & ABILITIES:

Skills & Abilities

• Action and results-oriented, enthusiastic
• Resourceful, creative, decisive
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong customer service, communication and interpersonal skills required
• Excellent organizational skills
• Ability to work independently & as a member of various teams and committees with sound judgment
• Positive, can-do attitude with a commitment to excellence
• Pioneering spirit/drive

Knowledge

• Computer proficiency to include Microsoft Office Applications
• Working knowledge of property management software programs
• Knowledge of Yardi software preferred

Experience/Education/Training

• Associate’s degree (A.A./A.S.) in Business or related field, or equivalent combination of education and experience required
• Real Estate license preferred but not required
• Property management experience, specializing in residential property management required

Special Requirements:

Physical demands include ability to lift up to 50 lbs; Standing, sitting, walking and occasional climbing. The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Ability to detect auditory and/or visual emergency alarms. Ability to work extended/flexible hours and weekends occasionally. Driving required. Ability to respond to emergencies in a timely manner. Moderate to high travel requirement 25-50%.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

The candidate selected for this position must successfully pass a criminal background check and drug screen.

Please email your resume to careers@fsresidential.com. Please specify the position in the subject line.

POSITION RESPONSIBILITIES:

• Support day to day operations Microsoft Dynamics Great Plains Financials and related 3rd party applications across multiple companies/locations
• SME for all Financial Applications, related 3rd party modules, SSRS, Olympic Project Costing, and Binary Stream Multi-Entity
• Familiarity with MS SharePoint and experience integrating the two applications is a plus
• Develop work plans and track/report status of assigned projects/tasks
• Develop and maintain technical requirements and design documentation
• Provide 24-hour support for new releases to production as needed
• Disaster recovery
• Provide training to users as necessary.

OPERATING SKILLS, KNOWLEDGE & ABILITIES:

Skills & Abilities

• Ability to write and support SQL queries, stored procedures, and triggers
• Ability to develop technical plans related to application installations, including the ability to determine hardware and software requirements for application installations
• Analytical design and problem solving skills
• Excellent oral and written communication skills

Experience/Education/Training

• Computer proficiency to include Microsoft Office Applications
• Excellent verbal and written communication skills
• Excellent math skills

Experience/Education/Training

• Bachelor’s degree in Software Engineering, Computer Science or related field such as Accounting
• 5 years of application support and/or application administration experience for Microsoft Dynamics Great Plains Financials, Management Reporter preferably in a Terminal Server environment
• Experience with Great Plains 2010 is highly desired
• ETL experience using one or more of these technologies: SSIS and SSRS
• Experience with installing, configuring and supporting 3rd party modules for GP

Special Requirements:

Physical demands include ability to lift up to 50 lbs; Standing, sitting, walking and occasional climbing.  The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Ability to detect auditory and/or visual emergency alarms.  Ability to work extended/flexible hours and weekends occasionally. Driving required.  Ability to respond to emergencies in a timely manner.  Moderate to high travel requirement 25-50%.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

The candidate selected for this position must successfully pass a criminal background check and drug screen.

We realize that applicants may engage in social media as individuals. Social media includes but is not limited to social networking sites (i.e. Facebook, MySpace, Twitter, LinkedIn), blogs, content-sharing sites (i.e. You Tube), podcasts, wikis (i.e. Wikipedia), message boards/forums, and news websites. Please be mindful that we may monitor these social media outlets during the recruiting, selection, and employment of an individual with FirstService Residential Realty.

Please email your resume to careers@fsresidential.com. Please specify the position in the subject line.

TORONTO, Ontario, November 7, 2011 – FirstService Corporation (NASDAQ: FSRV; TSX: FSV and TSX: FSV.PR.U) announced today that its market leading residential property management business, FirstService Residential Management, has acquired Gittleman Management Corporation, Minnesota’s largest and most prestigious residential property management company. Mark and Andy Gittleman, principals of Gittleman Management, will retain a significant equity interest and continue to lead day-to-day operations. Terms of the transaction were not disclosed.

“Establishing a leading market position in Minnesota was a strategic priority for us” said Gene Gomberg, CEO of FirstService Residential. “The Gittleman family has been an industry pioneer in the State of Minnesota and Mark and Andy Gittleman have done an outstanding job managing and growing the business over the past 15 years. We are delighted to be adding such a highly respected organization into the FirstService family and look forward to working closely with the entire Gittleman management team to further enhance the value proposition for their clients.”

“We are very excited to be joining FirstService and its highly successful residential property management group. Our entire operating management team was attracted by their proven track record and successful partnership philosophy,” said Mark Gittleman, President of Gittleman Management. “FirstService has a long history of attracting industry leaders who retain significant interests in the companies they operate, while also participating in a unique performance-based culture focused on differentiating their services from those of their competitors and delivering a best in class client experience. We are thrilled to partner with such an exceptional group of professionals with whom we share a common mission to enhance the lifestyle of every resident living in the communities we serve.” concluded Andy Gittleman, Executive Vice President of Gittleman Management.

Founded in 1980, Gittleman Management Corporation manages more than 260 condominiums, town homes and common interest communities representing over 24,000 units throughout the greater Minneapolis-St-Paul region. With the addition of Gittleman, FirstService Residential extends its position as the largest residential property management firm in North America with more than 5,600 properties, representing over 1.3 million residences from 81 offices across the continent. Additional information on Gittleman Management Corporation can be found on their website at www.gittleman.com.

ABOUT FIRSTSERVICE
FirstService Corporation is a global leader in the rapidly growing real estate services sector, providing a variety of services in commercial real estate, residential property management and property services. As one of the largest property managers in the world, FirstService manages more than 2.3 billion square feet of residential and commercial properties through its three industry-leading service platforms: Colliers International, the third largest global player in commercial real estate services; FirstService Residential Management, the largest manager of residential communities in North America; and Property Services, including Field Asset Services, one of America’s largest providers of property preservation and distressed asset management and FS Brands, one of North America’s largest providers of property services through franchise networks.
FirstService generates over US$2.2 billion in annual revenues and has more than 20,000 employees worldwide. More information about FirstService is available at  www.firstservice.com.

FORWARD-LOOKING STATEMENTS
Certain statements included in this release contain words such as “could”, “expects”, “expectations”, “may”, “anticipates”, “believes”, “intends”, “estimates” and “plans” (and similar expressions) and constitute “forward-looking statements” within the meaning of applicable securities law. These statements are based on FirstService’s current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which FirstService and its subsidiaries operate. Such forward-looking statements involve known and unknown risks, uncertainties and other factors which are difficult to predict and may cause the actual results, performance or achievements of FirstService, or outcomes or results, to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Such factors include, among others, the following: general economic and business conditions which will, among other things, impact demand for the FirstService’s services, service industry conditions and capacity and the cost of providing services; the ability of FirstService to implement its business strategy, including FirstService’s ability to acquire suitable acquisition candidates on acceptable terms and successfully integrate newly acquired businesses with its existing businesses; changes in or the failure to comply with government regulations (especially safety and environmental laws and regulations); and other factors which are described in FirstService’s filings with the U.S. Securities and Exchange Commission and Canadian regulatory authorities. These statements, although considered reasonable by FirstService at the date of this press release, may prove to be inaccurate and consequently FirstService’s actual results could differ materially from its expectations as set out or implied in this release. Unless otherwise required by applicable securities laws, FirstService disclaims any intention or obligation to update or revise any forward-looking statements.

Joining the Green Movement

Background: Motivated by a desire to save money and decrease energy consumption, in 2009, the Management of this exclusive high rise on Hollywood Beach began exploring the pros and cons of installing variable speed pumps in their HVAC system. The building’s manager and regional director worked with Service America, who conducted extensive cost benefit analysis to determine whether the project would be feasible for this community.  Satisfied that the installation would be beneficial to the community, the building’s management began the process of educating the Board of Directors and unit owners on the benefits of the system.

Challenges:

• Extensive cost benefit analysis
• Installing variable speed pumps required entry into each unit
• Ensuring minimal disruption to the day-to-day lifestyles of the residents
• Keeping homeowners informed on what was happening in their homes
• Funding the $439K cost of the variable speed pumps

Solution:

• Obtained at least 80% of unit owners’ permission to enter the units, which was the minimum required by association bylaws
• Held a kick off meeting in addition to sending letters advising of the project timeline and notification of water shut off
• Provided on going communication with residents outlining the next steps and detailing what to expect
• Kept a sample valve in the management office to demonstrate the technology and address resident questions
• The project took approximately 10 months to complete
• Paying for the project through the monthly utility bill savings

Savings:

• $110k anticipated annual cost savings from the variable speed pumps

Environmental Impact: Variable speed pumps offer the benefits of demand based pumping, which means water is pumped into cooling towers only when needed, not 24/7, which reduces energy and water consumption. The building has the distinction of being the only property installing variable speed pumps in Hollywood. Residents are proud to live in a building that’s part of the green movement.

Future Opportunities: Now that the condo association has improved the efficiency with which the mechanical systems demand utilize water, residents themselves may want to consider making improvements to the plumbing systems in their own units.  Low-flow toilets, kitchen and bathroom faucets, shower heads and energy/water efficient dishwashers are systems that can be retrofitted to further reduce water and energy consumption.  Assuming an average of 7 flushes a day per household (multiple toilets), if all 204 units reduced their gallons per flush by 1 gallon with low-flow toilets, that would equate to an annual reduction in water use of 521,220 gallons of potable drinking water that normally goes down the drain and adds to the sewerage charges for the building.

As New York’s energy needs spiked this summer amid one of the worst heat waves on record, David Kuperberg, CEO of FS Energy, knew that a good portion of that energy was simply being wasted.

The founder and CEO of Cooper Square Realty (a FirstService Corporation subsidiary and the largest residential property management company in New York City),  Kuperberg says he has documented that many of the city’s buildings are terrible energy hogs. For the good of the environment and the good of his customers, he wants to make buildings more energy-efficient.

According to the Green Building Council, buildings in the United States are responsible for producing 39 percent of the nation’s greenhouse gas emissions. The average building’s energy consumption also accounts for as much as 25 percent of a building’s annual operating expenses.

“When you put those two figures together, it’s clear that reducing emissions by reducing energy consumption is the way to go,” Kuperberg says. “As property managers, our goal is to increase asset values for our clients. In this economy, one of the best ways to do that is by reducing operating expenses. By reducing consumption, we reduce costs and greenhouse gas emissions; that will increase asset values.” Read more

Featured in Colliers International Property Magazine: Knowledge Leader

Austin, TX – September 30, 2011 – FirstService Corporation (NASDAQ: FSRV; TSX: FSV and FSV.PR.U), the nation’s largest property management and leasing services provider and parent company to Colliers International, First Service Residential Rental Management, Field Asset Services, and TenantAccess, today announced its support for large-scale REO sales to institutional investors and is urging the Administration to pursue a diverse approach that can support investors across a wide spectrum of size, geography, and not-for-profit affiliations.

“FirstService’s intent is to provide alternatives that are practical, scalable, and attractive to all parties in the pursuit of maximizing property value and stabilizing neighborhoods,” said Paul Hayman, an Executive within FirstService and Chief Executive Officer of TenantAccess.  “When considering potential investor partners and strategy, scale and speed-to-market should be critical requirements.  There are many institutional and private investors with access to capital but initializing the management of a local market housing strategy that includes a diverse and scattered property portfolio can present significant logistical challenges.”

To avoid these challenges, FirstService is recommending the development of a national set of standards for valuations, assessments, and improvements and a national set of standards for renter service, property habitability, and neighborhood stabilization.  By creating these national standards, investors of all sizes and locality can manage larger portfolios across diverse geographies ultimately relieving the government of their REO inventory more efficiently and equitably.

According to Hayman, “Successful management of a property and its’ renters as well as the preservation of the property are essential elements to ensuring long-term value of an investor’s portfolio.  Having local knowledge and expertise coupled with national resources capable of executing a diverse, property-by-property plan within the context of data-driven strategy, is the best way to achieve stability and liquidity.”

In the Company’s response to the FHFA’s RFI, FirstService also proposes performance management and third party auditing at both the property and investor level. By providing objective, relevant, and timely information reporting to the E/FHA, an integrated “checks and balances” system is enabled that can be uniform across the entire portfolio.

National, third party performance reviews not only offer the FHFA a reliable and trustworthy source from which to gather information needed to ensure properties and their renters are being managed correctly but also the ability to avoid renter abuse and bring greater stabilization to the nation’s neighborhoods.

“The government currently owns around 209,500 properties, which constitutes nearly half of the current REO inventory. This inventory is poised to grow significantly as the rate of foreclosure increases. In order for the Administration to successfully reduce this number, it’s essential that the guidelines enacted create an equal playing field for investors of all sizes, local or institutional,” said Toni Moss, Chief Executive Officer of AmeriCatalyst and EuroCatalyst.  “One way to ensure fairness and equality is to establish national standards that address every step of the distressed lifecycle from property assessment and acquisition to management and future disposition.”

About FirstService Corporation
FirstService Corporation (NASDAQ: FSRV; TSX: FSV and FSV.PR.U) is a global diversified leader in the rapidly growing real estate services sector, providing services in commercial real estate, residential property management and property services.  Industry-leading service platforms include Colliers International, the third largest global player in commercial real estate services; FirstService Residential Management, the largest manager of residential communities in North America; FieldAsset Services, the nation’s premier provider of pre-foreclosure, REO services, and property renovation solutions to the mortgage servicing industry; and TenantAccess, a leading provider of property management and leasing services. s.

FirstService generates over US$2.2 billion in annualized revenues and has more than 18,000 employees worldwide.  More information about FirstService is available at www.firstservice.com.